Frequently Asked Question

The whole process takes about 1.5 hours. We begin by applying ginger tonic to cleanse your scalp from oil & residues. This step is often not practised or skipped by other treatment centres. It is important for the scalp to be thoroughly removed from impurities to get the maximum benefit of the medicinal properties of the herbs.

We follow with olive oil to moisturise your hair. The herbal medicine is then applied on your scalp & hair. The application process has to be meticulous to ensure the herbal medicine is evenly applied & that it goes into the hair follicles. The skill of a well trained therapist will come into play. After application, there will be forty minutes of steaming followed by washing and blow drying of your hair. Before leaving, we will apply another of our proprietary hair tonic with additional minutes of scalp massage so as to ensure you are finished off with a carefully treated and well nourished hair & scalp.

For those using our normal treatment, customers with plenty of white hair, will see their white hair becoming orangery or reddish. This is due to the natural herbal colour.

For customers opting for our herbal hair colouring treatment, all their white hair turns natural black. Of course, customers still continue to enjoy the scalp treatment benefit from the medicinal herbs we used in this treatment.

Depends on your hair condition. You can come and have a free consultation from our consultant to see how long you need to come back.

Yes, we have the He Shou Wu treatment available so that your hair will have a darker colour. Remember to tell us that you want this treatment when making your appointment!

Do feedback to us. We will make it darker for you on your next treatment.

Our treatment is safe and beneficial for expecting mothers within the first 6 months of pregnancy. Our treatment is also popular for post natal care for mothers who experience hair loss after giving birth.

All treatments do not contain alcohol with exception of our Herbal Medicinal Treatment.

We offer a First Timer Card that entitles you to 3 Free ampoules and 1 Free regular herbal hair treatment (subjected to terms and conditions). Contact us for more details.

Yes. We offer hair treatment for helping you optimise your hair and scalp health. Doing hair treatment occasionally can help to deeply cleanse and remove any clogged hair follicles and create a healthy scalp environment for maximising hair growth efficacy.

No, our treatment includes a pre-treatment to cleanse your scalp and hair.

We highly recommend you to book an appointment with us to prevent long wait time. We do accept walk-ins, however do expect you may need to wait for your turn if we are fully booked at the moment.

It is recommended to arrive 10-15 minutes before your appointment time.

We understand that some circumstances may arise. If you are late for your appointment, it may affect other customers’ scheduled appointments. As such, do expect that you may need to wait for your turn, or possibly reschedule your appointment.

We understand how uncomfortable or frustrating it feels to be pressured into buying. At Regrow, we strictly do not practise hardsell. We want every customer to unwind, enjoy and relax when you visit our salon, so you can leave feeling delighted and with a peace of mind.

Yes. Let us know beforehand so we can book an appointment slot for you.

Yes, generally we advise a wait out period of 2 months if you are doing any chemical hair treatment before or after our treatment.

However, if you are interested in Regrow Herbal Hair Colouring, we recommend a minimum of 3 – 4 weeks before doing a hair treatment.For Regrow hair treatment, you can come on a weekly basis as our treatment does not harm the scalp.

Yes, after 6 hours wait to maximise your treatment efficacy and avoid damage to your hair (from chlorine).

For Regrow Herbal Hair Colouring, we recommend a minimum of 3 – 4 weeks. We recommend a minimum of 2 months interval before going for chemical dye or any other form of chemical treatments (e.g. perm / rebonding) on your hair.

Minor itchiness that lasts 1 to 2 days is usual. If the itchiness is severe and it lasts for more than 3 days, you may need to consult your doctor as it may be due to an allergy from certain ingredients in the natural medicinal herbs that we use. Rest assured that the ingredients we use are all natural and safe, it does not contain any harmful chemicals.

You may use conditioner on your hair ends after your regular hair wash. Also, apply a hair moisturiser on damp hair.

Yes, the treatment package (10+1 Free) has a validity of 18 months from your date of purchase.

Yes, your family / friend will need to top up the price difference according to our existing price rate. There will be no refund on any price difference if their hair length is shorter than yours.

No, do think through before purchasing. Unused session(s) cannot be used for exchange of product or cash refund.

No. Please check carefully on your cart items before carting out your order.

Yes, minimum Order Value for Free Shipping is $60.00 per order. For order value below $60.00, shipping charge is $3.50 per order.

For orders outside Singapore, please contact us directly for a custom quote.

Orders placed on our website will be processed and shipped out within 1 to 3 working days. The delivery transit time will take 3 to 5 working days. You may expect a delay during festive seasons.

Yes. For more details, please refer to our Product Delivery & Refund Policy.

We are sorry to hear that. You are eligible for a 1-1 product exchange. You must notify us within 7 calendar days from the day you receive your item. Any request after the timeframe will not be accepted. Kindly contact us with your order number and photo attachment of the product(s) during the request.

For more details, please refer to our Product Delivery & Refund Policy.

We are sorry to hear that. You are eligible for a 1-1 product exchange. You must notify us within 7 calendar days from the day you receive your item. Any request after the timeframe will not be accepted. Kindly contact us with your order number and photo attachment of the product(s) during the request.

For more details, please refer to our Product Delivery & Refund Policy.